Privacy Policy

This Privacy Policy explains how Loka Stitch processes personal data when you use the website, contact us, or request tailoring, alteration, remodelling, or upcycling services.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare consultations and quotes, manage approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain business records, support website functionality, and meet legal obligations. We may also use limited technical data to secure the site, diagnose problems, and understand general usage patterns.

Processing is limited to the needs of the website and workshop operations.

Service Providers and Partners

We may share personal data with service providers that help us operate the website, process communications, manage bookings, handle payments, or support record keeping. These recipients may process data only on our instructions or for their own independent legal obligations, as applicable.

Operational recipients are used only to support the services described here.

Legal Disclosure

We may disclose personal data where required to comply with law, lawful requests, court orders, or other binding legal obligations. We may also share information when necessary to establish, exercise, or defend legal claims.

Legal disclosure is limited to what is necessary in the circumstances.

Data category

Data We Collect

We may process identification and contact details, project inquiry content, garment and material assessment notes, consultation and approval records, booking information, payment and collection records, and limited technical data such as device or browser information. Where a customer supplies garments or materials, we may also process information needed to assess condition, construction, fit limitations, and requested alterations or remodelling.

The categories collected depend on the inquiry, booking, or project stage.

Collection source

How We Collect Data

We receive personal data when you submit an inquiry, arrange a consultation, visit the workshop, approve a concept, or communicate with us by phone, email, contact form, or in person. We may also obtain data from payment handling, collection records, and basic website analytics or cookie functions, where enabled.

Most information comes directly from the customer or from the website itself.

Cookie type

Cookie Types

We may use essential cookies for site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.

Cookie use is limited to standard website functions and measurement where enabled.

User control

Cookie Controls

You can usually block or delete cookies through your browser settings and, where available, adjust cookie preferences on the site. Some cookies are necessary for basic site functions and may not be fully disabled without affecting performance or form submission.

Browser settings and consent tools may limit non-essential cookies.

Your Rights

Depending on your location and the processing activity, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Some requests may be limited where we must keep data for legal, contractual, or evidentiary reasons.

Available rights may vary depending on the legal basis and the type of data involved.

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and include enough information for us to verify your identity and locate the relevant records. We may ask for additional details if needed to protect your information and respond appropriately.

Requests are handled through a verification process before any disclosure or change is made.

Data Retention

We keep personal data only for as long as needed for the relevant inquiry, project, accounting, dispute-handling, or legal compliance purpose. When data is no longer needed, we delete it or anonymise it where appropriate, subject to any retention period required by law.

Retention depends on the purpose of collection and any legal record-keeping duties.

Policy Updates

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in effect is the one published at the time of your visit or interaction, unless a later version states otherwise.

We may revise this policy to reflect legal, operational, or technical changes.